SaraQcom provides refunds only in specific circumstances where an order is cancelled by SaraQcom or the Partner Merchant, or where a verified service failure has occurred.
1. Full Refunds
A full refund, including applicable item, delivery, and other charges, may be provided when:
- Ordered items are unavailable.
- The Merchant is unable to fulfill the order due to closure, power outage, or technical issues.
- SaraQcom or the Merchant is unable to arrange delivery.
- Payment has been deducted but the order was not successfully placed or confirmed.
2. Partial or Full Refunds
Depending on the circumstances and the outcome of an investigation, SaraQcom may provide a partial or full refund for:
- Significant tampering or damage reported immediately upon delivery.
- Substantial missing or incorrect items, where the Merchant confirms the error.
- Verified food contamination or other genuine quality issues unrelated to personal taste or portion preferences.
Refunds in these cases are subject to SaraQcom’s assessment and discretion.
3. Non-Refundable Situations
Refunds generally will not be provided for:
- Customer-initiated cancellation after placing an order.
- Failed delivery caused by the customer being unavailable, unreachable, or providing an incorrect address.
- Dissatisfaction based solely on taste, portion size, food temperature (unless demonstrably caused by late delivery), or normal packaging conditions.
SaraQcom operates as a delivery platform, while responsibility for the food’s quality, quantity, preparation, and related merchant-side matters remains with the Partner Merchant.
4. Refund Processing
Approved refunds are initiated by the SaraQcom Customer Support team after verification.
- Wallet/In-App Credits: Within 24 hours of refund initiation.
- Credit/Debit Card, Net Banking & UPI: Typically 5–7 business days, subject to the payment provider/bank.
- Cash on Delivery (COD): Refunds are processed to the customer’s designated bank account or SaraQcom Wallet, with the support team contacting the customer for required details.
Important: Customers should report eligible issues promptly, particularly damage, tampering, or missing/incorrect items, to enable verification and appropriate resolution.
